Comprehensive BPO Solutions That Drive Business Growth

Vulcan Point delivers end-to-end Business Process Outsourcing (BPO) services that combine human expertise with digital innovation. Whether you need a virtual assistant to streamline admin tasks or a full back-office team to manage operational workflows, our solutions are designed for reliability, scalability, and efficiency.

Virtual Assistant Services

Our Virtual Assistants are carefully vetted professionals trained to handle calendar management, inbox support, research, CRM updates, social media scheduling, lead follow-ups, and more. We help entrepreneurs, startups, and executives reclaim their time with reliable support that’s available across time zones.

Helpdesk & Technical Support

We offer Tier 1 to Tier 3 helpdesk services and technical troubleshooting support with rapid SLA response. Our agents are trained on your platforms and tools, ensuring consistent support experiences across chat, email, and voice channels.

Dispatch for Logistics

With real-time tracking, route optimization, and intelligent scheduling, our dispatch teams support logistics and delivery companies to maintain on-time operations. Our dispatchers are trained in TMS systems and can handle customer confirmations, driver routing, and escalation management.

Security & CCTV Monitoring

We provide 24/7 remote CCTV monitoring with AI-augmented alert systems for real estate, commercial buildings, and sensitive installations. Our security staff are trained in risk detection protocols and incident response.

Customer Service Management

Deliver exceptional service across email, live chat, phone, and social platforms with our multilingual customer support agents. We align with your brand voice to deliver memorable, efficient, and helpful customer experiences.

Data Entry & Management

Accurate, fast, and secure data entry is critical for smooth operations. We offer large-scale data processing services, CRM/data cleansing, transcription, product listings, and digitization of documents with full QA validation.

Back-office Support

From HR administration and bookkeeping to compliance workflows and reporting, our back-office teams manage your core operations behind the scenes, giving your team more time to focus on front-line growth initiatives.

Industries We Serve

• Financial Services: BPO for loan processing, KYC, fraud review
• Technology & SaaS: Tech support, ticketing, onboarding assistance
• Transportation & Logistics: Dispatch, route planning, fleet monitoring
• Healthcare: Appointment setting, medical billing, insurance verification
• Retail & E-commerce: Customer service, product listing, order management
• Real Estate: Virtual assistance, property support, lead generation
• Hospitality: Booking support, guest services, CRM management
• Public Sector: Compliance reviews, data entry, citizen support
• Security Services: CCTV surveillance, dispatch escalation

Real-World Use Cases

• A property management firm reduced customer wait times by 45% using our 24/7 virtual helpdesk.
• A U.S. logistics startup scaled to 3X delivery volume with our dispatch-as-a-service model.
• An e-commerce DTC brand outsourced 80% of customer inquiries, improving CSAT by 22%.
• Our virtual assistants helped a solopreneur reclaim 20+ hours/week for client acquisition.
• We enabled a health-tech company to transition from spreadsheets to digitized EMRs in 2 weeks.

Frequently Asked Questions (FAQs)

• How quickly can I onboard a virtual assistant? We can place vetted VAs in under 5 business days.
• What platforms are your helpdesk teams trained on? Zendesk, Freshdesk, Salesforce, and more.
• Is your data handling secure? Yes. We follow ISO-aligned security protocols and offer NDA-backed services.
• Do you offer part-time BPO staffing? Yes. We offer part-time, full-time, and project-based options.
• Can I monitor performance? Absolutely. Clients receive regular KPIs, reporting dashboards, and real-time communication channels.