Dispatch for Logistics

Vulcan Point’s Dispatch for Logistics service offers real-time, reliable, and responsive fleet coordination that keeps deliveries on time and operations running smoothly. Our dispatch teams are trained in industry-standard tools and transportation management systems (TMS), providing round-the-clock support for last-mile, same-day, and scheduled logistics. Whether you’re managing a local fleet or scaling nationwide deliveries, we bring speed, accuracy, and human oversight to every route.

Core Features & Benefits

24/7 driver coordination and route assignment
Live GPS tracking, ETA updates, and traffic rerouting
Experienced dispatchers trained in top TMS platforms
Instant customer communication for time-sensitive deliveries
Reduced delivery delays and missed stops
Scalable support for peak delivery windows or seasonal spikes

Streamlined Dispatch Solutions for the Modern Logistics Industry

Vulcan Point bridges the gap between your logistics team, drivers, and customers. Our dispatch services are powered by trained human operators using advanced routing software and integrated communication systems. We ensure your delivery operations stay responsive and efficient, even in high-volume or high-pressure scenarios.

Operational Scope

Real-time driver dispatching and fleet optimization
Traffic monitoring and rerouting to avoid delays
Address verification and drop-off coordination
Live communication with customers and drivers
Proactive problem resolution and on-route incident management
Data entry and reporting for completed jobs

Platform Expertise

Our dispatchers are skilled in leading logistics and delivery platforms including:

Onfleet, Bringg, DispatchTrack, Routific, Track-POD
Google Maps, Waze, HERE routing integrations
Fleet management tools like Samsara, KeepTruckin, Geotab
CRMs and TMS integrations including Zoho, Salesforce, Shippo

Onboarding & Scaling

We begin with a discovery phase to understand your delivery model, service areas, fleet size, and customer SLAs. Once aligned, we provide trained dispatchers familiar with your systems, procedures, and brand expectations. Clients can scale teams rapidly during holidays, promotions, or regional expansions—without needing to hire in-house staff.

Strategic Value & Outcomes

Our logistics clients consistently see up to 40% reduction in failed deliveries and 30% improvement in driver productivity. With Vulcan Point, you get real-time visibility into fleet performance and customer satisfaction metrics—allowing your business to respond quickly and grow confidently.

Industries That Benefit from Dispatch Services

Courier & Parcel Delivery: Route coordination, live delivery updates, signature verification
E-commerce & Retail: Last-mile delivery scheduling, same-day fulfillment support
Food & Beverage: Temperature-sensitive delivery routing and timing
Healthcare & Pharma: Medical supply dispatch and compliance-focused routing
Real Estate & Maintenance: Technician scheduling and onsite visit coordination
Logistics & Warehousing: Inbound/outbound freight dispatching and cross-docking support

Use Cases & Real-World Scenarios

An e-commerce fulfillment company reduced customer delivery ETA complaints by 65% using Vulcan Point dispatchers.
A pharmacy chain outsourced night-shift medical delivery dispatch and improved delivery punctuality by 40%.
A last-mile delivery startup expanded to 3 new cities with our scalable logistics dispatch team.
A food delivery aggregator reduced missed orders by 28% through real-time rerouting and live driver communication.

Keep Every Delivery on Track—Every Time

Need smarter, faster dispatching? Vulcan Point helps logistics businesses stay responsive and coordinated with professional dispatch outsourcing. Let us streamline your fleet operations—so your team can deliver more, stress less.

Get a Free Dispatch Assessment →